Client Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Guarantee

  • We provide a 60–minute response warranty for any support ticket or email that you send to the client care team. We’ll speedily reply to all the common questions and forward the case to our administrators in case additional assistance is required. If you order our Admin Services package, we will execute any of the included server management services at a time that has been agreed upon earlier.

  • Top quality support service
  • An Excellent Help Desk Service

  • Should you require any help with the Web Hosting Control Panel or with any of the applications that we have pre–installed on the dedicated server for you, you can get in touch with the technical support team at any time via the ticketing system. Also, in case you need help administering your dedicated hosting server, you can order our Admin Services package, that includes OS updates every week, problem troubleshooting and software installation services, server monitoring and rebooting services, data backup disk storage space, etcetera.

  • Intuitive help center
  • An Intuitive Help Section

  • We have provided the Web Hosting Control Panel with a comprehensive knowledge base, which offers comprehensive explanations of its features and functionalities. Additionally, we have filmed exhaustive video tutorials that will further reveal to you how to carry out a specific operation or solve a typically experienced issue. The instructional articles and the tutorial video clips are easily accessible from each Web Hosting Control Panel section via the Help and Videos buttons located in the top right corner.