The client support that you will get from your web hosting company is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you have some technical problem with a current account. Timely and accurate information about a question or a problem will save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from a real web hosting supplier and not from a reseller. When you acquire a hosting account through a company that doesn't own its servers and it can't access them immediately, it is almost certain that you'll wait for a day or two to receive a response to your question, so your sites may remain offline for a long time. In comparison, a company which offers different ways of communication and has a support staff that is available any time will assist you to right away and help you limit or totally avoid any downtime and potential losses.

24/7 Customer Support in Web Hosting

We acknowledge the significance of getting assistance in a timely manner, that's why our web hosting services include 24/7 tech support along with several means of communication. In case you do not have an account yet, you can easily phone us or use our live chat and chat with a live representative, in order to find out about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up ordering a service that you can't use. In case you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it needs additional investigation. In contrast to the vast majority of suppliers out there today, we respond to all the tickets within one hour, so you will not have to wait for a whole day. Our support services are available day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You can try our support services even before you buy a semi-dedicated server account from us as we have telephone and online chat support for billing, pre-sales and general questions. Our agents will help you pick the perfect package or offer you information about our servers, so as to verify if the system requirements for your websites are met. When you are an active client, you also have the option to contact us via electronic mail or through our ticketing system, which is accessible via the Hepsia web hosting Control Panel. We guarantee that if you use any of these two ways of communication, you'll receive a response within a maximum of 1 hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the web hosting services of other companies, even big ones, you will be able to compare the response time as it usually takes a full day for them to take care of a ticket.

24/7 Customer Support in VPS Hosting

Every virtual private server package that we offer includes 24/7 customer and tech support, which means that if you encounter any issue with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to contact us at any moment, even weekends and holidays. For your benefit, we provide different means of communication - telephone support with several local numbers internationally, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues as it will be easier to monitor what is going on. The maximum warranted reply time for all e-mail messages and tickets is one hour, yet it hardly ever takes that long to get assistance. When you acquire the Managed Services upgrade that we provide, our admins will also support you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Web Hosting

We are aware how important it is to receive timely support in general, let alone if you manage an entire server, that's why each and every dedicated server that we offer features 24/7 support with one-hour answer time warranty whatever the problem. The service is free of cost for any kind of issues with the server or the software that was installed by our administrators during the setup, which means that you'll be able to get in touch with us as many times as you'd like, even during holidays. You can either open a trouble ticket from your billing area or you can send an e-mail message, and the actual answer time for either of these rarely surpasses 30 mins since we have admins available 24x7x365. If you need general info about our servers or you've got a billing question/issue, you can also call one of the local phone numbers we have on as many as three different continents or you could use our live chat service and talk to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you are able to include to your server package from your billing Control Panel.