A live chat is a real-time method of communication between a web hosting company's support team and its clients. It is a very efficient method to get some info about the web hosting services or have some problem resolved since you are speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a support ticket are the lower possibility of mistakes any time you exchange info like usernames or domain names, the quicker response time because the communication is live plus the fact that you do not have to stay on the chat all the time - you'll be able to do something different while the agent examines the issue in question. In addition, you are able to become a part of a live chat room from any kind of computer that's connected to the web, avoiding the phone rates that you'll need to pay if you're calling to a different country.

Live Chat Support in Web Hosting

Together with the telephone and ticket support, we offer live chat support as well. You will be able to get in touch with us every single day, which includes weekends and holidays, and we will give you more info about the Linux web hosting that we supply in case you are not a customer yet, or about common and billing questions when you already have a user profile. Though for entirely tech matters you will need to open a ticket to the tech support, as such issues will require extra time to be resolved, you may still get in touch with us through the live chat for some tech info. For instance, we can help you set up an email address in your email client or troubleshoot a variety of problems, saving you plenty of time. Even if our phone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as part of our services, therefore if you have any kind of questions about our Linux semi-dedicated hosting, you'll be able to contact our customer care team at any time regardless if you have already acquired an account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and problems, yet we are able to help you with many tech questions as well. We can help you pick the ideal package for your websites if you don't have an account yet, we can answer all of the billing questions or concerns you may have or we can assist you with installing your new email address on your PC or smart phone - all the abovementioned will be done quickly because our live chat service is available all day, every day. Whenever you need assistance, you can talk with a representative and save considerable time.