If you’re a website owner, a problem can always crop up and it doesn’t automatically need to be related to the web hosting service. For instance, something might go wrong when you bring a script up to date or some important data might be modified or deleted unintendedly. Whatever the nature of the problem may be, you will need to contact the respective customer support staff and ask them to recover a backup or to help you troubleshoot the problem that you are encountering. How timely they will do this will predetermine the length of time that your sites will be offline. For specific websites like social networks or web shops, a continued outage period can too often mean lost visitors and cash. Thus, it is pretty important for you to use the services of a company that provides not only a good customer support service, but also a well-timed one.

One-Hour Response Guarantee in Web Hosting

Our guaranteed max reaction time for any customer support ticket that you post or any e-mail that you send is just 1 hour, even in case you contact us on weekends and official holidays. Whatever the nature of your problem or query may be, we’ll lend a hand instantly and will give you the needed information to resolve any problem with your sites. The real response time usually doesn’t exceed 15 to 20 minutes, which is the reason why you can forget about waiting for hours to get an issue solved or what is even worse than that – waiting one whole day only to obtain a response that more info is necessary while nothing is fixed. We will give you assistance in no time since we know exactly how costly time can be in the dynamic Internet era. The 60-minute response time guarantee applies to any technical or billing enquiry that you may have with regard to our Linux web hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take full advantage of our prompt support service. You’ll get a response to any trouble ticket opened through the hosting Control Panel or email sent to our customer and tech support team in no more than one hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. Often, it takes substantially less time to examine and rectify a problem. We’ll give you more details if the solution involves something that should be done on your end. In case you get in touch with us during public holidays or weekends, the response time will be precisely the same and since our support staff will be at your service 24x7x365, you will obtain immediate help for virtually any billing, general or technical issue regardless of the hour.