Despite the fact that this is not the most importantfactor for you to recognize a reliable web hosting company from a bad one or a reseller from a real supplier, the option to call and talk with a live person is a sign that you aren't using the services of a one-person firm and that you'll be able to get in touch with somebody whenever you're looking for assistance. The phone support for hosting services may vary from basic to expert, so the issues which can be resolved through a phone call vary depending on the specific provider. Generally, these issues are simpler and feature billing or 1st level technical issues as more complex issues usually require a support ticket where both you and the system administrators can track what is going on with a particular situation. However, having the option to call your supplier can save you considerable time and efforts for the numerous small things which will eventually show up at the time you manage your website hosting account.

Phone Support in Web Hosting

We know that the option to speak with a live consultant is rather important, so we have 3 support lines globally (UK, USA and Australia) and you are able to reach us over the phone for 14 hours every day. In case you consider acquiring one of our Linux web hosting, for example, you can phone us and learn more about our services prior to ordering to make sure that we meet all of the system requirements for your websites. Following your purchase, you'll be able to get in touch with us about any kind of sales and / or billing difficulties you may have, or get any type of general or basic tech info you need. We've tried to find the optimal balance between telephone and ticket support, so for entirely technical issues you'll have to use the ticketing system, that will help you track the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you when you have any questions about the semi-dedicated server packages that we offer. Whether you need to know more about our packages, you have a billing issue or some general problem, you can just give us a call. Despite the fact that some more technical problems could require a ticket so as to give time to our tech support crew to analyze, we can help you with many tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on as many as 3 different continents - in the USA, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you're in another country, we have a global number where you are able to contact us.